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Booking music & entertainment made easy with our service & support every step of the way

Free Consultancy | 7-days a week

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Frequently Asked Questions

Looking to find entertainment for an event but not sure where to begin?

You'll find answers to the most commonly asked questions below. If you have other questions, or need any assistance,

please contact us via our Chat Message function below, or call us on Freephone: 0800 634 9 734. 

Once you have selected the artist you areinterested in booking for your event, let us know by messaging us, or by using the enquiry form, or live-chat facility, or call us on the above number. We will check the artist' availability for you, and if they are free for your event date, we’ll guide you through the simple and easy booking process.

Once you have chosen you artist's, we have confirmed their availability for you, and you are ready to go ahead and book them, we will raise a confirmation contract to secure the date. We usually collect a 25% deposit at the time of signing of the contract which secures the booking for you. 

We usually collect the balance of the fee two weeks prior to the performance date, in some circumstances you may be able to pay the balance direct to the artist on the day of their performance.

The confirmation contract is a legally binding document that is prepared by us and signed by both the artist and the hirer. It provides confirmation of all of the details that have been verbally agreed, and the Terms & Conditions of booking. A sample of a contract and our standard Terms of Booking can be reviewed on our Terms & Conditions page, you can see them here

Cancellation is possible in certain circumstances but any cancellation has to be agreed by both parties.  Our Terms of Booking clearly explain our cancellation policy, you can read the details here.

All of our musicians, bands, and entertainers, are professionals and they all take their work responsibilities very seriously. It is extremely rare that an artist needs to cancel an event, and usually only for extraordinary reasons; illness or bereavement, etc. Should the artist need to cancel you will be immediately advised and consulted and offered a full refund of any monies you had paid.  We will then offer you the full support of our office to find a suitable alternative artist, should you want us to.

On the rare occasion that the artist breaks down on their way to your event, you would be notified immediately. The artist will use their best endeavor to continue their journey and we will assess the situation with you and would provide the support of our 24-hour back-up service to find alternative entertainment should that be considered necessary. UK Live Entertainment is a member of the Entertainment Agents' Association, and has access to a nationwide network of professional entertainers through the association, in the rare circumstance of an artist being unable to proceed to their engagement we could call upon the assistance of other professional colleague-agents around the country to stand-by alternative entertainers. Additionally, we have a substantial database of our own professional artists to draw from.  

It is usual that the hirer would provide a light meal and soft drinks for the artist. The extent of the catering will depend on a number of circumstances and this will be discussed and agreed with you at the time of booking.